Branch Cove Nursery guarantees our plants to be true to type and in healthy condition. Due to the complexion of buying trees and shrubs, you are buying a live root system and trunk that will swiftly establish into an traditional part of your garden or landscape. Blemished leaves are not covered under this warranty. This is a superficial issue that does not affect the health of the plant. It's a natural way that trees and shrubs safeguard themselves when exposed to cold, heat or darkness. Just trim off any yellow or dried leaves and new foliage should start growing under favorable conditions.
If performance is made commercially impracticable or impossible because of the occurrence of an event beyond the reasonable control of Branch Cove Nursery, including but not limited to, weather, acts of God, war, labor disputes, etc., then Branch Cove Nursery shall not be responsible for its inability to fulfill any orders in whole or part.
All orders will be confirmed in writing by Branch Cove Nursery before shipping. The written confirmation shall include payment terms and estimated shipping date.
The preferred method of payment is by PayPal. Upon confirmed order we will email a PayPal Invoice to you which can securely be paid by your choice of credit card, or payment by check must be remitted in full prior to Branch Cove Nursery shipping the order.
We take pride in our quick shipping, and under normal conditions you should receive your purchased plants within 5-10 days after payment is received. Tracking number from FedEx or USPS will be emailed to you, which will allow you to track your package from start to end.
Shipping live products takes careful planning, timing, and packaging. Mother Nature does not always abide by our time frames. On occasions we have to delay shipping due to severe weather forecasts in your area or ours. Sometimes the seasons are early, and or delayed. In any event we try to keep you informed. The health of your plants is our highest concern.
Most trees and plants we carry can safely be planted year-round, but some Gardeners prefer planting in warmer weather. If you would like to receive a plant earlier than designated or delay its delivery date, we are happy to schedule what's most convenient. Just let us know.
It's Important to note the plants will be left at your doorstep by FedEx or USPS or sometimes by or in the mailbox. If left outside for a longer then anticipated period of time during the hot summers or cold winters; The plant(s) may get damaged or killed. Please make sure somebody is there to receive the incoming plant(s) or retrieve them as soon as possible, and kept in a safe cool place. Branch Cove Nursery is not responsible for normal crop failures, Damage while in storage in your possession, injury due to frost or natural causes beyond our control.
All of our plants get normal pruning year around here in the nursery to create a nice healthy specimen. Deciduous trees will typically have minimal, or even no branching when young. In fact we prune branches from juvenile trees in order to promote faster growth and higher branching later. This makes for a skinnier looking tree now, but one that will be taller and properly branched out in one or two seasons.
Most leaf bearing plants go dormant or semi-dormant in the fall through early spring. These plants are completely healthy but may exhibit fewer leaves, browning of leaves or no leaves at all. This is normal and essential to the plants health and makes relocating the plant less stressful.
Planting during dormancy allows for root growth and a better start for spring, at which time new foliage will begin to grow. We will not accept a plant loss claim for dormant items until they have been planted in the ground and given adequate time in the spring to exit dormancy.
Dormant plants are often pruned back. This may temporarily reduce the plants size, but will create a larger, fuller plant in the spring.
All payments made by check or money order are to be made to: Branch Cove Nursery, PO Box 148, Lakebay WA 98349
All cancellations must be made to Branch Cove Nursery within 24 hours of delivery being sent to freight carrier.
Cost of processing, packing and shipping is in addition to the standard price of stock and will be added to the Buyers balance upon invoicing. Simply known as postage & packing or shipping & handling. All orders are carefully packed and shipped to ensure your plant's survival through transit.
If stock is received as poor or damaged on arrival please don't plant it thinking you can bring it around, and then contact us weeks later. We want to know immediately! Otherwise a plant that could be saved or replaced becomes ethically out of our control and responsibility.
We have been successfully shipping plants coast to coast across the United States since 2014. It's rare that a problem occurs, but it can happen. If your plant(s) arrive in less then healthy condition. Buyer needs to notify Branch Cove Nursery within 5 days so that we can assess the problem and try to save the plant(s). A photo of the problem is required for any claim. Should we determine your plant(s) are not salvageable we will replace them right away. We will only replace the plant(s) or trees one time. If same stock is not available we may offer substitution, credit, or refund depending on review of all details and lapsed time.
Should a deciduous plant shipped dormant in the winter or spring fail to emerge from dormancy by May 30th we will guarantee it outside of the of the five day notification period. You will need to contact us by May 30th so we can review and assist. Claims will not be accepted if the shipping address is different than the original shipping address.
Life or Death
Plants die. So to determine if your plant is still among the living, scratch a small area of bark on the trunk. You can rub it with a coin or fingernail. If you see brown or black underneath, then the plant could be dead. A few select varieties can fool you on this test. If you see green, then the plant is alive and should leaf out in its normal plant cycle. If the time is fall through spring, the plant is likely in full or partial dormancy. If the time is during the growing season, then the leaves may have temporarily dropped as a self pruning measure. This acts as a reset switch for the plant and is normally just temporary.
We cannot guarantee Mother Nature, hungry animals, plants shipped out of recommended zones, human damage, extreme weather damage, over watering, drought, insects, disease or poor soil conditions. Plants are living organisms that can die from a hundred different causes beyond our control. We do our best to ensure you are getting a quality product. Plants are our business, and we go to great lengths to build mutual trust with our customers and guarantee that any plant we send out is healthy and viable when it leaves our nursery.
Informed Plant Decisions
We cannot provide all the information of every single plant we offer. We do our best to give you what you need to make your decisions on the right plants for you and your zone. We ask that you do your homework as well, to make sure you have all the information you need before purchasing.
There is a lot of conflicting information offered from horticultural sources on the best zones for particular plants, as well as what zone your particular area may be in. Our Growing Zone references are a guide, and does not take into consideration micro climates and extreme elevations.
Other factors like wind protection, mulching and snow cover can also have an effect. If you have any questions about plant hardiness, contact your local County Agricultural Extension Office. Pictures and videos on this site may not be of exact cultivar represented. Pictures may also represent trees at maturity, in order to give you a guide to how your trees will look in your yard, and may or may not be the size or shape of what you will receive in your order. Younger trees are naturally thinner in shape and less branched than mature trees.
Some plants that list the container size reference the industry “trade gallon”. These sizes are smaller than conventional gallon measurements. Some plants that reference pot size may be removed from the listed container prior to shipping depending on time of year, and or destination. Certain plants may be root pruned to enhance the plants future health or have excess dirt removed in order to save customers money.
You may be able to link to third parties' websites ("Linked Sites") from branchcovenursery.com. Branch Cove Nursery does not control and is not responsible for any Linked Sites, including without limitation, for the content, availability, advertising, products or other materials of such Linked Sites, or any additional links contained therein. These links do not imply Branch Cove Nursery's endorsement of or association with the Linked Sites. Branch Cove Nursery makes no representations or warranties with respect to any linked site. Your use of any linked site is solely at your own risk. You should be aware that your use of any Linked Site is subject to any terms and conditions, including privacy policies, applicable to that site.
Website Use Acknowledgment
branchcovenursery.com is not liable for any damages related in any way to your use of or inability to access this site. This site may contain unintentional errors, and website use is completely at your own risk.
Branch Cove Nursery makes every effort to present complete and current information regarding our company and the products we carry. We make no warranties, express or implied regarding accuracy, images, incomplete information, typographical, or otherwise unintended errors.
While under no obligation to do so, we do attempt to respond to questions and comments submitted via e-mail. Although we value our customers' feedback, please do not submit any proprietary information, suggestions or materials via e-mail or our website. We are not obligated to compensate you for such submissions, which will become the property of Branch Cove Nursery. By submitting such materials, you release your proprietary, intellectual property and all other rights.
Disclaimer of Warranties
Except as set forth above, Branch Cove Nursery does not make any representations or warranties, express or implied, including, but not limited to, warranties of fitness or merchantability, regarding any product purchased from Branch Cove Nursery, and Branch Cove Nursery specifically disclaims any and all such warranties.
The remedies set forth above constitute the sole and exclusive remedies available to you. Branch Cove Nursery shall not, in any event, be liable for damages in an amount greater than the original purchase price of any plant.
All transactions between Buyer and Branch Cove Nursery shall be interpreted under the laws of the state of Washington. Further, Buyer stipulates to jurisdiction and venue in Pierce County, Washington for any claims arising out of any transaction between Buyer and Branch Cove Nursery
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Branch Cove Nursery | PO Box 148 | Lakebay, WA 98349
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